SHIPPING POLICY
DOMESTIC ORDERS π¦πΊ
All domestic orders are shipped within Australia using Australia Post.
Orders are shipped in batches, so please check the shipping dates announced on the website before placing your order. Once your parcel has been shipped, delivery times will depend on your location and Australia Post's delivery network.
NAZ POWER is not responsible for postal delays, delivery disruptions or delays caused by Australia Post once your parcel has been lodged. Please make sure your shipping address is correct at checkout, as I cannot guarantee address changes after an order has been shipped.
If your parcel arrives damaged or you have an issue with your delivery, please get in touch at itsnazpower@gmail.com and I'll do my best to help
All orders are shipped via Australia Post with a tracked service. Once your order is confirmed and shipped, you will receive a link to track your package.
SHIPPING & INTERNATIONAL ORDERS π
For international orders, your parcel may be subject to customs duties, taxes, import fees or additional processing charges, depending on the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. NAZ POWER is not responsible for customs delays, postal delays, or fees and charges imposed by customs authorities, postal services or courier companies once the parcel has left Australia.
Questions
If you have any questions about the delivery and shipment of your order, please contact me at itsnazpower@gmail.com.
Refunds & Exchanges
Every NAZ POWER piece is made with care, created by me in my home studio. My collectibles are not mass-produced, so each piece is unique.
For this reason, I do not offer exchanges or refunds for change of mind. Please take your time, read each product description carefully, and make sure you're happy with your choice before placing an order.
If your item arrives damaged, faulty, or not as described, please get in touch so I can look into it.
Please note that this policy does not exclude or limit your rights under Australian Consumer Law.
Thank you for understanding and for supporting my workπ€